Returns & Exchanges
At Mases Lighting, we want you to be completely satisfied with your purchase. If your new lighting fixtures aren't a perfect fit for your home, we offer a straightforward 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our customer service team via email or our online portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the items in their original manufacturer's packaging, ensuring all mounting hardware, bulbs, and instruction manuals are included to avoid restocking fees.
Ship the Item
Affix the provided return label or ship the package via a tracked courier service to our central warehouse, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the condition of the returned lighting, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing